We do hope that you are satisfied with your Pure Soy Meltables purchase , however, you do  have 14 days to return an item from the date that you received it.

To be eligible for a refund your item must be unused  and in its original packaging and in the same condition that you received it. You will be responsible for paying your own shipping costs for returning your item, which is non refundable.  

 

Please note that we are unable to issue refunds for personalised items.

 

However, in the unlikely event that your order arrives damaged please contact us within 48 hours of delivery so that we can arrange a replacement. Photographic evidence of the damage may be required.