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Privacy Policy


Pure Soy Meltables respects your privacy and is committed to protecting it.  This Privacy Policy describes how your personal information is collected and used when you visit or make a purchase from (the “Site”) and data we receive from you via this Site. We have structured our website so that, in general, you can visit our website without identifying yourself or revealing any personal information.


1. Personal data collected


1.1. On our Site you can order products and services or make information requests. The types of personal information you provide to us on these pages may include your name, delivery and billing address, phone number, e-mail address and credit or debit card information.


2. Data Collection and Purpose Specification 


2.1. When you visit or order products via the Site you may be asked to provide certain information about yourself.

2.2. We may also collect anonymised information about your usage of our Site as well as information about you from messages you post to the Site and e-mails you send to us.

2.3. We collect your personal data for the management of your shopping basket, to record how we may communicate with you and to maintain conversations with you by email.

2.4. Your information will enable us to provide you with access to all parts of our Site and to supply goods  or services you have requested. It will also enable us to bill you and to contact you where necessary concerning your orders. We will also use and analyse the information we collect so that we can administer, support, improve and develop our business.

2.5. Occasionally, we may also use your information to contact you for market research regarding our products and services. We will give you the opportunity to opt-out of market research and customers surveys.

2.6. We do not collect extra information about our visitors from other sources, such as public records or bodies, or private organisations.

2.7. If we wish to use your personal data for a new purpose, other than for which it was originally supplied, we will ask you first. We take seriously the trust you place in us.

2.8. Unless we have your consent, we will ensure that your personal data will not be disclosed to other organisations, institutions and authorities, unless required by law. We will not sell, rent or lease your personal data to others without your prior written consent.

2.9. Sometimes we may need to give information to our agents and subcontractors for the purpose of processing your order (such as postal services). In these circumstances we always ensure that the information is safe and secure. 

2.10. If we transfer ownership or management of the Site to a third party we may also transfer your data to such third party, provided such third party agrees to observe this policy.


3. Links to other Websites 


3.1. Parts of our Site contain links to third party websites for your convenience and information only. If you use these links, you will leave the Site. When you access a third party site, please understand that we do not control the content and are not responsible for the privacy practices of that site. We suggest that you carefully review the privacy policies of each site you visit.


4. Security and data retention 


4.1. We use secure transmission methods for personal data, using SSL (for the encryption) both on the website and in our emails

4.2. To prevent unauthorised access, maintain accuracy, and ensure proper use of information, we have employed physical, electronic, and managerial processes to safeguard and secure the information we collect online.

4.3. All our data processors, who have access to and are associated with the processing of personal data, are obliged to respect the confidentiality of our visitors' personal data and to keep it safe and secure.


5. Crime prevention and detection 


5.1. We have systems that protect our customers and ourselves against fraud and other crime. We may use your personal information to prevent crime and trace those responsible. We may check your details with fraud prevention agencies for this purpose. If you give us false or misleading information and we suspect fraud, we will record this. We and other organisations may use and search these records to help us to trace debtors, recover debt, prevent fraud and to manage your accounts, or check your identity to prevent money laundering, unless you provide use with other satisfactory proof of identity.


6. Automatic Collection of Information 


6.1. The Site does not automatically store or capture personal information other than logging your IP address. We do not link information automatically logged by other means with personal data about specific individuals.

6.2. You can browse the Site without disclosing your personal data.


7. Cookies


7.1.  Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology  For further information, visit

7.2. We use cookies to improve your experience on our website, including understanding how you use our website.

7.3. You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser.


8. Your Rights to Access Personal Data 


8.1. We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

8.2. The right to access – You have the right to request copies of your personal data that we hold. We may charge you a small fee for this service.

8.3. The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request we complete the information you believe is incomplete.

8.4. The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

8.5. The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

8.6. The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

8.7. The right to data portability – You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email:



9. Feedback, including comments and questions 


9.1. We value your comments and opinions. If you have any comments or questions about our use of your information or about this online Privacy Policy, please send an e-mail to

9.2. When you send us or provide us with personal information via e-mail (that is, in a message containing a question or comment, or by filling out a form that e-mails us this information) or via telephone, we use it to respond to your requests.

9.3. If you e-mail us, or give us your e-mail address, we will keep a record of it. We may use it to contact you occasionally about other products and services which may be of interest to you, unless you ask us not to do so. We will not give your e-mail address to any unauthorised third parties.

9.4. When you e-mail us please remember that the content of your e-mail is insecure and could be intercepted. Accordingly, please keep the amount of confidential information to a minimum and we will do likewise when we reply.


10. Changes to this Privacy Policy 


10.1. If there are changes or additions to the terms of this Privacy Policy, we will post those changes on our Site so that you will always know what information we collect online, how we use it, and what choices you have. Please be sure to check our Privacy Policy before proceeding to use our Site. Regardless of any changes we make to our Privacy Policy, we will always use your personal data in accordance with the Privacy Policy in place at the time you provided your information, unless you give your express consent for us to do otherwise

10.2.  This privacy policy was last updated in April 2020

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